Medical Consulattion

Works

MedXpert

Project Type

Mobile Application

Role

UI / UX Designer

Timeline

5 weeks

Tools

At-a-glance 🧐

A healthcare technology startup, which aims to bridge the gap between patients, healthcare providers, and medical insurance providers by offering a seamless telemedicine platform.

Goals and Objectives

Problem Statement ⚡️

Users who choose to have an online consultation discover that there are no choices for making an appointment with medical insurance; instead, they are required to pay for the consultation up front and then claim the consultation amount from the insurance provider.

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Project Goal 🚀

Develop a user-friendly and intuitive mobile application interface that caters to both patients and healthcare providers, making it easy to schedule appointments and access relevant insurance information.

With the MedXpert mobile application, patients may make appointments through their insurer and schedule prearranged online consultations with physicians who specialize in a range of specialties. In addition, MedXpert maintains a record of previous prescriptions and bills and provides suggestions based on user preferences. MedXpert acts as a link between medical insurance companies, healthcare providers, and patients.

Design Process

Research / Discover Phase

Interview Questions

What are your main reasons for obtaining medical advice, and how frequently do you generally require doctor's appointments?

What features or functionalities do you consider essential for scheduling medical appointments using a mobile app?

Are you currently insured, and do you use insurance for your medical expenses?

How important is it for you to have access to your insurance coverage information within the app?

What challenges, if any, have you faced when dealing with insurance-related tasks, such as verifying coverage or submitting claims?

Do you find it valuable to read reviews and ratings of healthcare providers when considering booking an appointment?

Are there any specific features or functionalities you would like to see in a mobile app that combines appointment scheduling with insurance-related tasks and telemedicine?

Competitive Analysis

This competitive analysis for online medical applications involves evaluating and comparing the features, functionality, user experience, and market positioning of multiple platforms within the healthcare industry.

Define Phase

User Personas

I have constructed User personas for various groups of people based on the information gathered from the user research. The following characters reflect the target user groups for the mobile application.

Ideate Phase

Information Architecture

The IA for an online medical application should prioritize simplicity, clarity, and user-centric design to facilitate seamless interactions and empower users to manage their healthcare needs effectively.

User Flow

The user flow map guides the user from the point of entry to exploring the application's features and responding appropriately.

Design Phase

Typography

A good UI typeface should have enough breathing room in-between letters, and even spacing to establish a steady rhythm.

Font

Inter

Title

Medium

Body

Regular

Colors

Proper color use is important for creating a positive image for your customers, that's why color plays a leading role in the interface design.

High Fidelity Screens

Onboarding Screens

Onboarding screens includes Login screen, Registration screen and OTP Verification for account registration where users can enter the password and set password.The potential of users registering with a fraudulent email address or mobile number would be eliminated by this OTP verification.

Profile Setup Screens

For better suggestions of doctors and services, profile setup screens gather users' basic information, such as gender, height, weight, blood group, and preferred specialization.

Home Screen

A overview of services, upcoming appointments, and suggestions based on user preferences are provided on the home screen.

Dr.Usmaan yusuf

Dermatologist

4.5

Consultation Booking Screens

Users can select their preferred specialization from the horizontal selection, and the preferred specialists' doctors are displayed in the vertical view.Users who choose on the doctor's card view can view the doctor's complete information and schedule an appointment by choosing a date and time.

Payment Screens

Users can review their selections on this screen and, if necessary, make changes. Additionally, users have the option of making a card payment or filing an insurance claim by choosing the insurance provider and inputting the policy number.

Chat Screens

The user can view past discussion history on the chat screen to clear up any doubts they may have.

Profile Screens

The user's basic information and various support options are provided on the MedXpert profile screen.

Appointment Screens

Users can view completed appointments on the appointment screen, where they can also download the invoice and prescriptions in PDF format, as well as keep track of upcoming appointments.

Test Phase

Usability Testing

I tested the app prototype with users in a variety of scenarios, including making an appointment, validating coverage details, and looking through a variety of specializations, to see if it satisfied their needs.

Feedback

Liked the additional personal information where they receive tailored recommendations.

Loved hasell-free insurance integration

It is recommended to view all past prescriptions on a separate screen.

Liked the additional personal information where they receive tailored recommendations.

Loved hasell-free insurance integration

It is recommended to view all past prescriptions on a separate screen.

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