Designing the Solution
Guided Stepper for reduced cognitive load
To keep the onboarding flow simple and stress-free, i designed it as a Guided Stepper, where patients move through one task at a time instead of facing long forms all at once. this approach reduces cognitive load and makes the experience less intimidating, especially for elderly patients.
breaks the process into small, manageable steps, so patients aren’t overwhelmed by too many questions at once.
provides a clear sense of progress, showing which steps are completed and what still remains, helping patients feel in control.
keeps navigation straightforward by focusing attention on one action per screen, reducing the chances of errors or skipped details.
OCR Scanning to minimize manual entry
To minimize typing effort and reduce mistakes, the portal supports Scanning Insurance cards, Photo ids, and Prescriptions with OCR. this feature automatically extracts details such as policy numbers, patient identifiers, and medication names, and pre-fills the form.
saves patients from manually entering long ids and complex drug names.
reduces the chances of transcription errors that could delay onboarding.
makes the process faster and more accessible, especially for elderly users or those unfamiliar with medical terminology.
Auto Suggestions
To reduce typing effort and spelling errors, the portal uses auto-suggestions. As patients start typing a drug name, the system fetches matches from integrated databases and shows them instantly. Patients can quickly tap Add instead of entering the full name. For cases where the medication isn’t found, a manual add option is provided as a fallback, ensuring flexibility without breaking the flow.
The Experience
